Frequently asked questions
- What time is check-in and check-out?
- Check-in: from 15.00; check-out: before 13.30
- Can I leave the room late?
- Please ask at reception in advance.
- Can I choose the type of beds in my room (double bed or two singles)?
- Depending on our how busy we are.
- Do the rooms have a balcony or terrace? Can I book one?
- We don’t have rooms with a terrace or balcony, but we do have external-facing ones.
- Are there rooms for non-smokers?
- We don’t have non-smoking rooms.
- How many floors are there in the building? Is there a lift?
- The building has 13 floors and 4 lifts.
- Is there air-conditioning in the rooms? Does it work all year round?
- We have heating in the winter and air-conditioning in the summer.
- Can you take care of my luggage when I leave the room?
- Yes, we have a left-luggage service.
- Where can I park my car in a safe place? How much does it cost?
- You will find a public car park (payable) in the building itself and another opposite the apartments.
- Is there any internet or email access in the hotel for guests?
- Yes, we have a Wi-Fi connection in the foyer.
- Is there high-speed internet in the room for my laptop?
- We have mobile internet via USB connection (payable and subject to availability).
- What languages do they speak at reception?
- Spanish and English.
- Where can I hire a car?
- The concierge can arrange car hire for you, with your preferred company.
- What debit/credit cards are accepted?
- American Express, Diners Club, MasterCard and Visa.